Case Studies: Organizations

UNITED STATES ARMY

Our Focus & Capabilities

Our team made recommendations to improve process cycle time, customer experience, strengthen process enablers and embed efficiency into operations. The team conducted process analysis to develop value stream maps of current processes, identified risks and time-consuming steps and highlighted skills, expertise, training and workforce resourcing gaps. The improvement recommendations included future state processes for multiple type of purchases, activities to be eliminated due to redundancies and a business case and risk assessment estimating the impact of activity elimination. The client implemented procurement and customer satisfaction recommendations to ultimately improve the federal organization’s ability to support foreign partnerships and processing time.

CDC Diversity, Equity, Inclusion, and Accessibility (DEIA)

Our Focus & Capabilities

Star Cypress Partners worked with the Partnership for Public Service to strengthen the CDC’s Diversity, Equity, Inclusion, and Accessibility (DEIA) competence. Through consulting and advisory support in the following three areas: Leadership Capability, Employee Engagement, and Systems & Structures, Star Cypress delivered leadership coaching, training, workshops as well as action planning sessions to build the DEIA competence within the CDC leadership levels. Our team worked side-by-side with key human resources leaders and over 80 Centers and Division leaders to build aligned and custom action plans for each Center as it relates to the CDC’s recent DEIA strategic plan.

City Neighbors Foundation

Our Focus & Capabilities

Developing a set of stable structural recommendations into a strategic plan. The strategic plan will be used as an anchoring document to serve as a reference or a touch point while the Organization’s people work to achieve its strategic vision.

USDA NFC Organization Assessment

Our Focus & Capabilities

Organization assessment of the USDA OCFO National Finance Center which includes an assessment of Human Capital, Training, Critical Competency Gap, Organizational Chart, Business Process Re-engineering Report, Organization Communications, Employee Survey, Customer Support, and Competitive Analysis.

WoHui Mandarin

Our Focus & Capabilities

Star Cypress led virtual workshops and developed a pilot design to collect customer experience data to evaluate the application. The team presented teacher personas, a teach engagement plan to increase application adoption and a robust CX pilot design to include methodology, recommended questions and a proposed implementation plan.

UNITED STATES AIR FORCE

Our Focus & Capabilities

Star Cypress led external communication of the client’s program success through the development of newsletters, news articles, videos, and social media posts published on health.mil, AF.mil, and defense.gov, as well as a number of defense component websites and private news outlets. The Star Cypress team also created internal communications collateral to promote awareness of professional development opportunities. Star Cypress matured the client’s strategic communications capability leading the team to develop a leadership presentation to the Air Force Surgeon General on how global health engagement enabled partner nation response during the COVID-19 pandemic. The team also created a digital 20^th anniversary museum to celebrate the client’s impact since its founding in 2000.

VIRGINIA TIRE & AUTO

Our Focus & Capabilities

To meet these needs, Star Cypress developed targeted communications and stakeholder engagement activities to facilitate adoption and to continue to reinforce the importance of changing behavior to achieve organizational goals. These OCM efforts aimed at creating enterprise ownership of the business transformation. The supporting OCM efforts included the development of job aides and events to educate employees of the key components of the business transformation and to provide tips and tactics for modeling the desired new behaviors. OCM efforts also included regular coaching sessions with the Company’s managers in their role as change agents; occasional workshops to reinforce change leadership roles; and Listening Events to keep pulse on overall Company environmental and cultural climate. Star Cypress also assessed the Company’s current training offerings and developed recommendations for additional curriculum to be developed to support the Company’s new career path framework and supporting competencies. The OCM approach placed the workforce at the center of its business transformation by reskilling the Company’s workforce and reinforcing the continuation of performance incentives by developing a coaching culture. The Company was able to expand successfully open up new stores, even during the pandemic, and support employees in the adoption of new tools, structure and customer experience goals.

Defense Health Agency, Clinical Quality Management Branch

Our Focus & Capabilities

Star Cypress Partners provided management analysis to develop business cases and contracting and funding plans for 41 action plans. Our recommendations included changes to business operations, education and training, policies and the engagement of accrediting bodies and academic and professional organizations. Star Cypress Partners facilitated working sessions with senior leaders to prioritize action plans by ease of implementation and impact to the organization. We then assessed each action plan’s implementation progress against patient safety, quality and access goals and provided updates at Governance meetings. The Star Cypress team led the development of the organizational design and workforce plans for the clinical quality management function for the DHA. We positioned the DHA to start its journey to become a High Reliability Organization (HRO) and improve knowledge sharing across the organization. Our team has provided human capital support to increase the DHA’s capacity and ultimately to improve the DHA’s ability to provide healthcare to it’s over 9M beneficiaries.

BROADCOM

Our Focus & Capabilities

Star Cypress developed prototypes of new processes to support new initiatives identified by the Chief Marketing Officer. Star Cypress designed cross functional integrated processes, templates, tools and taxonomy, developed a governance operating model, and worked with the business unit leads to determine customer mobilization strategies and decision rights for the CMO’s teams. We also developed new playbooks based on improved process maps to support the new marketing initiative, coached business unit leads to embed mobilization strategies within day-to-day work, and communicated how new decision rights applied to teams. Our team’s support of the integrated marketing communications function enabled the client to drive a more deliberate, strategic and structured way of working together to connect deeply with prospective buyers and drive business results for the company. The technology company improved coordination and visibility across all areas of marketing within the company. This includes clearer decision-making in many functions, consistent and repeatable processes for alignment and communication, balanced strategic and long-term focus with tactical and near-term execution plans, and one-voice and central repository of collateral on initiatives.

Dulwich College and Qualtrics

Our Focus & Capabilities

Star Cypress led stakeholder interviews and reviewed previous customer experience (CX) data to gather qualitative and quantitative insights. The team led design workshops to shape the development of a CX pilot where student progress could be measured over time. Our team provided the school with a pandemic-specific value proposition to better inform existing students and parents on how they are realizing their return on investment. A CX pilot and governance structure for long-term implementation was also designed to measure the growth in students’ personal development (i.e., academic progress, attitudes, perceptions, etc.) over time.