The United States Army client was interested in improving procurement processes for Foreign Military Sales (FMS).
Star Cypress Partners conducted process analysis to develop value stream maps of current processes, identified risks and time-consuming steps, and highlighted skills, expertise, training and workforce resourcing gaps. Star Cypress Partners made recommendations to improve their process cycle time, improve customer experience, strengthen process enablers, and embed efficiency into operations. The improvement recommendations included future state processes for multiple type of purchases, activities to be eliminated due to redundancies and a business case and risk assessment estimating the impact of activity elimination. The client implemented procurement and customer satisfaction recommendations to ultimately improve the federal organization’s ability to support foreign partnerships and processing time.
The CDC wanted to strengthen it’s Diversity, Equity, Inclusion, and Accessibility (DEIA) competence.
Star Cypress Partners worked with the Partnership for Public Service to strengthen the CDC’s DEIA competence in the following three areas: Leadership Capability, Employee Engagement, and Systems & Structures, through consulting and advisory support. Star Cypress delivered leadership coaching, training, workshops as well as action planning sessions to build the DEIA competence within the CDC leadership levels. Our team worked side-by-side with key human resources leaders and over 80 Centers and Division leaders to build aligned and custom action plans for each Center as it relates to the CDC’s recent DEIA strategic plan.
City Neighbors foundation wanted to develop a set of stable structural recommendations into a strategic plan.
Star Cypress Partners developed a strategic plan to be used as an anchoring document and serve as a reference or touch point while the Organization’s people work to achieve its strategic vision.
The USDA OCFO National Finance Center wanted an organization assessment.
Star Cypress Partners conducted an assessment of Human Capital, Training, Critical Competency Gap, Organizational Chart, Business Process Re-engineering Report, Organization Communications, Employee Survey, Customer Support, and Competitive Analysis.
Wohui Mandarin wanted a pilot design to collect customer experience data to evaluate their application.
Star Cypress Partners led virtual workshops and developed a pilot design to collect customer experience data to evaluate the application. The team presented teacher personas, a teach engagement plan to increase application adoption and a robust CX pilot design to include methodology, recommended questions and a proposed implementation plan.
The United States Air Force client wanted to mature their strategic communications capability to communicate the program’s success, internally and externally.
Star Cypress led external communication of the client’s program success through the development of newsletters, news articles, videos, and social media posts published on health.mil, AF.mil, and defense.gov, as well as a number of defense component websites and private news outlets. The Star Cypress team also created internal communications collateral to promote awareness of professional development opportunities. The team also created a digital 20th anniversary museum to celebrate the client’s impact since its founding in 2000.
Virginia Tire and Auto aimed to transform its business and achieve organizational goals to support the Company’s new career path framework and supporting competencies.
Star Cypress Partners developed targeted communications and stakeholder engagement activities to facilitate adoption and to continue to reinforce the importance of changing behavior to achieve organizational goals. Efforts included the development of job aides and events to educate employees of the key components of the business transformation and to provide tips and tactics for modeling the desired new behaviors. Star Cypress also developed a regular coaching culture through sessions with the Company’s managers in their role as change agents; occasional workshops to reinforce change leadership roles; and Listening Events to keep pulse on overall Company environmental and cultural climate. Star Cypress also assessed the Company’s current training offerings and developed recommendations for additional curriculum to be developed.
The Secretary of Defense ordered the Defense Health Agency to improve the Military Health System’s access to medical care, quality healthcare, and to create a culture of safety for the over 9.4M beneficiaries of the MHS’s TRICARE health plan. The senior level military health task force responsible for addressing the MHS’s challenges realized they did not have the business and acquisition knowledge to quickly address the SECDEF’s order and Star Cypress Partners was invited to help the DHA create a solution.
Star Cypress Partners provided management analysis to develop business cases and contracting and funding plans for 41 action plans. Our recommendations included changes to business operations, education and training, policies and the engagement of accrediting bodies and academic and professional organizations. Star Cypress Partners facilitated working sessions with senior leaders to prioritize action plans by ease of implementation and impact to the organization. We then assessed each action plan’s implementation progress against patient safety, quality and access goals and provided updates at Governance meetings. Star Cypress Partners supported transition efforts and developed workforce plans for the Clinical Quality Management branch.
Broadcom wanted to drive a more deliberate, strategic and structured way of working together to connect deeply with prospective buyers and drive business results for their company.
Star Cypress Partners developed prototypes of new processes to support new initiatives identified by the Chief Marketing Officer. Star Cypress designed cross functional integrated processes, templates, tools and taxonomy, developed a governance operating model, and worked with the business unit leads to determine customer mobilization strategies and decision rights for the CMO’s teams. We also developed new playbooks based on improved process maps to support the new marketing initiative, coached business unit leads to embed mobilization strategies within day-to-day work, and communicated how new decision rights applied to teams.
Dulwich College wanted a customer experiece (CX) pilot where students progress could be measured over time during the COVID-19 pandemic.
Star Cypress led stakeholder interviews and reviewed previous customer experience (CX) data to gather qualitative and quantitative insights. The team led design workshops to shape the development of a CX pilot where student progress could be measured over time. Our team provided the school with a pandemic-specific value proposition to better inform existing students and parents on how they are realizing their return on investment. A CX pilot and governance structure for long-term implementation was also designed to measure the growth in students’ personal development (i.e., academic progress, attitudes, perceptions, etc.) over time.
